Privacy Policy

Asia Travels Pty Ltd respects your privacy and is committed to handling your personal information responsibly, securely, and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles, where applicable.

We understand that travel arrangements often require sensitive personal details, including passport information, dates of birth, contact details, medical or dietary requests, and emergency contact information. We manage such information with the highest level of care, confidentiality, and security.

To provide travel services, we may collect personal information including, but not limited to:

• Full name as shown on passport or identification documents
• Date of birth, gender, and nationality
• Passport details, visa information, and travel document copies
• Residential address, email address, and phone number
• Emergency contact details
• Flight preferences, hotel preferences, seating requests, and meal preferences
• Medical, mobility, wheelchair assistance, or accessibility requirements where needed for travel arrangements
• Payment details, invoice details, transaction references, and booking history
• Travel insurance details, if arranged or provided to us
• Frequent flyer details or airline membership numbers, if supplied
• Communication records, including emails, messages, enquiry forms, and booking notes

We only collect information that is reasonably necessary to provide travel-related services, respond to your enquiries, process bookings, manage payments, and support your travel experience.

We may collect your personal information when you:

• Submit an enquiry through our website
• Contact us by phone, email, WhatsApp, SMS, social media, or online forms
• Request a travel quotation, itinerary, invoice, or booking confirmation
• Book flights, tours, cruises, hotels, transfers, insurance, or visa assistance through us
• Provide passport copies, identification documents, or passenger details
• Make a payment or send payment confirmation
• Participate in promotions, group tours, or customer feedback activities
• Communicate with our travel consultants, support team, or partner suppliers

Where possible, we collect personal information directly from you. In some cases, we may receive information from family members, group leaders, corporate representatives, travel companions, suppliers, airlines, hotels, tour operators, visa providers, or insurance providers.

Asia Travels Pty Ltd collects, holds, uses, and discloses personal information for purposes including:

• Preparing travel quotations and customised itineraries
• Booking flights, accommodation, tours, cruises, transfers, and other travel services
• Issuing tickets, vouchers, invoices, receipts, and confirmations
• Assisting with visa, travel insurance, special meals, wheelchair assistance, and other travel requirements
• Communicating booking updates, schedule changes, payment reminders, and travel alerts
• Managing customer service, complaints, refunds, cancellations, or amendments
• Meeting airline, immigration, hotel, supplier, and legal requirements
• Improving our services, website, marketing, and customer experience
• Sending travel offers, promotions, newsletters, or updates where permitted
• Maintaining business records for accounting, taxation, compliance, and audit purposes

We will not sell your personal information to third parties.

To arrange your travel services, we may need to disclose your personal information to trusted third parties, including:

• Airlines and airline ticketing systems
• Hotels, resorts, cruise companies, and accommodation providers
• Tour operators, destination management companies, local guides, and transport providers
• Visa processing providers, embassies, consulates, and immigration-related service providers
• Travel insurance providers
• Payment processors, banks, accountants, and financial service providers
• IT service providers, booking platforms, CRM systems, and cloud storage providers
• Government authorities, regulators, or law enforcement agencies where required by law
• Emergency assistance providers where necessary for traveller safety

Some travel suppliers may be located overseas. By booking international travel services through Asia Travels Pty Ltd, you acknowledge that your personal information may need to be shared with overseas travel suppliers in order to complete your travel arrangements.

As an international travel agency, Asia Travels Pty Ltd may disclose personal information to overseas suppliers and service providers in countries connected with your travel booking. These may include airlines, hotels, tour operators, cruise providers, transport companies, visa service providers, and local representatives.

The countries where information may be disclosed depend on your chosen destination, airline route, stopover points, and travel services booked.

We take reasonable steps to ensure that overseas suppliers receive only the information necessary to provide the requested travel service.

In some cases, we may collect sensitive information such as health, mobility, dietary, religious meal, or accessibility requirements. This information is collected only when necessary to arrange suitable travel services, such as wheelchair assistance, special meals, medical support, or accessible accommodation.

By providing this information, you consent to Asia Travels Pty Ltd using and disclosing it to relevant travel suppliers for the purpose of supporting your travel arrangements.

Asia Travels Pty Ltd takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We may use physical, electronic, administrative, and operational safeguards, including:

• Secure storage of booking records and passenger documents
• Restricted access to customer information by authorised staff only
• Password-protected systems and business email controls
• Secure communication practices where practical
• Internal procedures for handling passports, invoices, and payment information
• Reasonable steps to delete, destroy, or de-identify information when no longer required

While we take reasonable precautions, no method of electronic transmission or online storage is completely secure. Clients are encouraged to use secure communication methods when sharing passports, payment details, or sensitive travel documents.

Asia Travels Pty Ltd may collect payment-related details to process travel bookings, deposits, balance payments, refunds, and invoices.

We do not request clients to share full credit card details through unsecured communication channels. Where card payments or bank transfers are used, transactions may be processed through banks, payment providers, or approved financial systems.

Clients should always verify bank details directly with Asia Travels Pty Ltd before making payments, especially for large travel bookings.

Our website, www.asiatravels.com.au, may collect certain technical information when you visit, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referral source
• General website usage behaviour

We may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor behaviour, manage enquiries, and enhance our online services.

You may disable cookies through your browser settings, but some website features may not function properly.

Asia Travels Pty Ltd may use your contact details to send travel offers, tour packages, newsletters, destination updates, or promotional information where permitted by law.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option where available.

We will not use sensitive information for marketing purposes without your consent.

You may request access to the personal information we hold about you. You may also request corrections if your information is inaccurate, incomplete, outdated, or misleading.

To protect your privacy and security, we may need to verify your identity before providing access or making changes.

Please contact us using the details below if you wish to access or correct your personal information.

Asia Travels Pty Ltd retains personal information for as long as necessary to provide travel services, manage bookings, comply with legal and accounting obligations, resolve disputes, and maintain business records.

When information is no longer required, we will take reasonable steps to securely destroy, delete, or de-identify it, unless we are required by law to retain it.

When travel bookings include children or minors, personal information may be collected from parents, guardians, family members, or authorised representatives.

We only collect children’s information where necessary to arrange travel services, including flights, accommodation, tours, visas, insurance, special meals, or safety-related travel requirements.

Our website or communications may contain links to third-party websites, including airlines, hotels, government visa websites, travel insurance providers, or tourism partners.

Asia Travels Pty Ltd is not responsible for the privacy practices, security, or content of third-party websites. We encourage clients to review the privacy policies of any external websites they visit.

Travel services booked through Asia Travels Pty Ltd may be provided by independent third-party suppliers, including airlines, hotels, cruise companies, tour operators, transport providers, and destination partners.

These suppliers may have their own privacy policies and data handling procedures. By booking travel services, you acknowledge that your information may be handled by those suppliers in accordance with their own policies and legal obligations.

If Asia Travels Pty Ltd becomes aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the incident.

Where required by law, we will notify affected individuals and relevant authorities in accordance with applicable data breach notification requirements.

If you have a concern or complaint about how your personal information has been handled, please contact us first so we can investigate and respond.

We will aim to resolve privacy complaints promptly, fairly, and professionally.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

For privacy-related enquiries, access requests, corrections, or complaints, please contact:

Asia Travels Pty Ltd may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technology, or travel services.

The latest version of this Privacy Policy will be available on our website.

Last Updated: June 2026